Reservation Policies

We look forward to welcoming you. When you make your booking, you are entering into an agreement with us. Please read our terms and conditions of booking below.

Reservations

50% of stay due at time of booking as a deposit. A valid credit card must be shown to book with us. The remainder of your stay will be charged within 30 days of your arrival.

Cancellations

Reservations cancelled 30 days or more before stay will be refunded 100%. Reservations cancelled 30 days or less prior to stay will incur a 25% rebooking fee, and refund will be issued only if we are able to rebook your reservation. If we are unable to rebook, we reserve the right to keep your full payment.

No Smoking

Otters Pond Bed & Breakfast is a NO SMOKING establishment. Guests are prohibited from smoking in or around the property as we are in a protected wildlife preserve. No open flames of any kind allowed on property, including personal candles and lighters.

Arrival and Departure

Please call us at 360-376-8844 or email us at host@otterspond.com to make a check-in appointment and let us know when you will be arriving so we can plan to greet you accordingly. We are a small business, so we are often not available at moment’ notice. Check-in is preferred between 3pm and 6pm. Check-in times before 3pm and after 6pm by appointment only. We ask that you please vacate your room by 11am on the morning of departure so that we can get ready for our next guests.

Reservations

Please note the cancellation policy before committing to a reservation.

Online Reservations

Bookings made online or via online travel agents (Booking.com, Trip Advisor, etc) may be subject to differing terms and conditions in force at the time of booking.

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favor of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases. Please see our Policies for more information and call us directly.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast or inn of the same caliber. Our liability will not extend beyond these conditions.

Car Parking

One parking space is available for each reservation, in front of the bed and breakfast. Cars parked here are at owners risk.

Change of Room

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

Damage and Breakage

Please take care of our home and property. You are responsible and liable for any breakage or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakage, but we reserve the right to charge for repair or making good if the damage is significant.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Lost Property

We are happy to return items that have been left following departure. However, there will be a charge to cover postage and packaging. 

Pets

Pets are not permitted.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Termination Policy

Otters Pond Bed and Breakfast (Sound A Sleep LLC) reserves the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behavior or as a result of actions which are likely to endanger or offend others. (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances, any outstanding account must be settled, and no refunds will be made.

Wi-Fi Access

By using our Wi-Fi service you automatically agree to the terms and conditions of use in force at the time. We reserve the right to amend these terms and conditions at any time.